Thank you for shopping at Waifumania.com. We are committed to providing you with high-quality anime waifu merchandise. Please review our Refund and Returns Policy outlined below for information on our refund process.
Faulty or Damaged Items
We understand that occasionally there may be issues with the products you receive. If you receive a faulty or damaged item, we offer a refund under the following conditions:
- Unboxing Video Requirement: To initiate a refund request, you must provide a clear unboxing video that demonstrates the issue with the product. The video should clearly show the fault or damage.
- Contact Us: Please email us here within 7 days of receiving the item, attaching the unboxing video along with a description of the issue.
- Refund Evaluation: Our team will review the video and description to assess the validity of the refund request. We may request additional information or images, if necessary.
- Refund Approval: If your refund request is approved, we will notify you via email and initiate the refund process.
- Refund Options: Refunds will be processed using the original payment method used for the purchase. Please allow up to 10 business days for the refund to be reflected in your account.
Exchanges and Returns
Waifumania.com does not offer exchanges or accept returns for any reason other than faulty or damaged items. We encourage you to carefully review your order before completing the purchase.
Non-Returnable Items
Certain items are exempt from being returned. These include:
- Digital products such as downloadable content, e-books, or software.
- Customized or personalized items that have been specifically tailored to your requirements.
- Clearance items or products purchased during promotional sales.
Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us and Our customer support team will be happy to assist you.
Please note that by making a purchase on Waifumania.com, you acknowledge and agree to comply with the terms and conditions outlined in this Refund and Returns Policy.
Last updated: [21.05.2023]
